FAQ
What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
When will my order ship out?
Most orders of in stock merchandise ship out on Friday of every business week. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
How do you ship items out?
We usually ship via the United States Postal Service. Our rates are a flat fee depending on the item(s) you order. The fee is higher for heavier items, i.e., a sweatshirt costs more to ship than a tee shirt. The fee includes the shipping and handling of your item.
Will I be charged sales tax?
We must collect sales tax on orders in New York (8.625%).
I was sent the wrong shirt/I was sent a defective shirt.
If you received the wrong shirt or the shirt we sent you is defective, please contact us via the contact form with your order number and specifics on what is wrong, and we will take care of it for you. This is done at no cost to the customer, since it is our mistake! Typically we will send you a replacement shirt, and pay for you to send the defective / incorrect shirt back to us.
Is my personal information kept private?
We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone.
What payment methods do you accept?
We accept payments through Square, Inc. Through Square, you can pay with Visa, MasterCard, American Express and Discover. Sorry, we don't accept orders over the phone.
Do you ship internationally?
Sorry, we do not ship internationally at this time.
How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please fill out the contact form and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.
What name will appear on my credit card bill?
The name on your credit card bill will be TEE SHIRT JUNCTION, which is the legal name of our parent company.
